Help & support
How can we help?
Answers to the most common questions about ordering, payment, and delivery.
How do I track my order?
After checkout, open Orders from the header (or the link in your confirmation) to follow live status from the kitchen to your door. You can also message your courier once the order is out for delivery.
What payment methods do you accept?
Prices are shown in the restaurant's market currency. Pay by card or a supported device wallet at checkout. Wallet balance can be applied when available.
Can I cancel my order?
You can cancel free of charge before the restaurant accepts your order. After acceptance, any applicable cancellation fee is shown before you confirm. Once cooking starts, contact support for help.
How do delivery fees work?
Each restaurant shows its delivery fee and minimum order up front in its market currency. No hidden charges are added at checkout.
Do you offer halal options?
Yes — halal kitchens are labelled across the app. Use the Halal filter on the search page to browse only halal-certified restaurants.
How do I report an issue with a past order?
Sign in and open Account → Help to raise a ticket or start live chat about a specific order.
Order issue?
Raise a ticket about a specific order from your account. Guests will be asked to sign in first.
Sign in to open a ticketStart live chatSomething else?
Check our terms and privacy policy, or browse restaurants near you.